Last updated: June 2026

1. ACCEPTANCE OF THE POLICY

Any registration for a service, program, camp, or activity offered by Grand Chelem Centre de Balles constitutes full acceptance of this cancellation, transfer, and refund policy.

2. REGISTRATIONS AND PAYMENTS

Full payment is required to confirm a registration.

A spot is only guaranteed upon receipt of payment.

Registration fees are personal, non-transferable to another person, and cannot be exchanged for cash.

3. CUSTOMER CANCELLATION

Any cancellation request must be submitted in writing to Grand Chelem administration.

Before the service begins
A cancellation made before the start of the program will be eligible for a refund of the amount paid within 10 days following the purchase, less:

• a $50 administrative fee;

• transaction fees related to electronic or credit card payments, when applicable.

After the service begins
No refund will be issued after the start of a program, course, camp, or activity, except in the cases provided under the “Medical Reasons” section.

An exchange will then be available to the customer as an option, such as an exchange for another baseball service, equipment, or another product offered by Grand Chelem. Certain exclusions may apply.

4. CANCELLATION FOR MEDICAL REASONS

A partial refund may be granted when a participant is unable to continue their activities for serious medical reasons.

Conditions:

• An official medical certificate signed by a healthcare professional must be provided.

• The document must confirm the participant's inability to take part in baseball activities.

• The request must be submitted within fourteen (10) days following the beginning of the incapacity.

• The refund will be calculated based on the unused portion of the services.

The following fees remain non-refundable:

• $50 administrative fee

• Electronic or banking transaction fees

• Services already provided

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5. SERVICE CHANGE OR TRANSFER

At the customer's request and subject to availability, Grand Chelem may authorize a change of program or service.

Examples:

• Change of group

• Change of camp week

• Conversion of one program to another service

A $50 administrative fee will be charged for each transfer or modification.

Any change remains subject to availability and management approval.

6. ABSENCES AND MISSED CLASSES

No refund, credit, or make-up session will be granted for:

• Voluntary absences

• Vacations

• Travel

• Tournaments

• School activities

• Injuries without a medical certificate

• Late arrivals

• Early departures

• Weather conditions that do not prevent activities from taking place

The participant remains responsible for attending the scheduled activities.

7. DAY CAMPS AND DEVELOPMENT CAMPS

Since spots are limited, registering for a camp reserves a spot that cannot be guaranteed to another participant.

For this reason:

• No refund will be issued after the camp has started.

• Missed days are neither refundable nor transferable.

• Unused days cannot be postponed to another period.

8. CANCELLATION BY GRAND CHELEM

Grand Chelem reserves the right to cancel, modify, or postpone a program when circumstances require it, including:

• Insufficient registrations

• Equipment breakdown

• Major construction or repairs

• Force majeure

• Any situation beyond its control

In such cases, Grand Chelem will offer:

• A make-up session or replacement service;

• A credit applicable to a future service;

• Or a refund for the cancelled portion.

No other compensation may be claimed.

9. FORCE MAJEURE

Grand Chelem cannot be held responsible for an interruption or cancellation resulting from, including but not limited to:

• A natural disaster;

• A major power outage or breakdown;

• A fire;

• A health emergency;

• A government order;

• Or any event beyond its reasonable control.

In such situations, a credit may be offered at management's discretion.

10. NON-REFUNDABLE FEES

The following are always non-refundable:

• Administrative fees;

• Electronic transaction fees;

• Credit card fees;

• Services already used;

• Products, equipment, or merchandise purchased in-store.

11. REFUND PROCESSING

Approved refunds will be issued using the original payment method whenever possible.

Up to fifteen (15) business days may be required to fully process a refund.

12. RESERVATION OF RIGHTS

Grand Chelem Centre de Balles reserves the right to modify this policy at any time without notice.

The version in effect at the time of registration shall prevail.

Grand Chelem Baseball Day Camp – Weather Policy

Weather Conditions and Camp Operations

Grand Chelem strives to provide a quality experience for every participant while ensuring their safety and comfort under all circumstances. The following is our policy in the event of unfavorable weather conditions:

Light Rain

(70% or less chance of precipitation)

A covered chalet is available on-site and accessible starting at 9:00 a.m.

If light rain is forecast, the camp will proceed as scheduled. However, we ask parents to drop off their child at 9:30 a.m. rather than 8:00 a.m. to ensure a smooth and safe transition to the indoor facilities.

Heavy Rain

(80% or greater chance of precipitation)

The camp will proceed as scheduled. Activities will take place primarily inside the chalet under the supervision of our team.

As soon as weather conditions permit, participants will resume physical activities outdoors, such as:

• Basketball

• Soccer

• Physical conditioning

• Mini baseball games

In this situation, parents will also have the option to cancel the day and reschedule it for a later week among those still available on the calendar.

Special Circumstances

If the options mentioned above do not meet a participant's needs, each situation will be assessed individually by our team in order to find an appropriate solution.

For any questions, please contact us at 514-750-2255.